Proud Members of the Independent Network
Independent Network members have been offering the best windows, doors and conservatories for 25 years, our unbroken chain means from order to installation you're in safe hands!
- Insurance Backed Guarantee
- Deposit Protection
- 8 Customer Promises
What is the Independent Network
Independent Network is a nationwide organisation representing only the very best local uPVC window and door installers in the industry; all using VEKA products.
Our Independent Network is built on honesty, integrity, skill, quality and reliability, ensuring a flawless service from sales through to final inspection.
With millions of installations over 20 years, our network's 97% customer satisfaction rating is a true reflection of the passion, dedication and experience our members provide to homeowners.
Insurance Backed Guarantee
Think of Independent Network and you automatically think of Peace of Mind.
That is because we do everything possible to make sure your home improvement investment goes on looking and performing as well as the day it was completed.
We also make sure that, if it should ever need attention, we have given every customer one of the best, most reliable guarantees in the uPVC industry today. It is insurance-backed and it lasts up to ten years.
Our insurance-backed guarantee is underpinned by an insurance policy in the name of Network VEKA covering our liabilities under our guarantees.
Deposit Protection
The quality assurance process that goes into every Independent Network installation has already begun, long before you even talk to your local member.
But the chain of quality goes back even further because every member is also committed to using only the uPVC extruded profile manufactured by VEKA, a company with a world-wide reputation second to none in uPVC extrusion for the home improvement industries. In the UK, VEKA plc has over 30 years’ experience in the development of its products, earning the company many nationally recognised quality accreditations.
If you have paid a deposit and your installer goes out of business before starting work on your installation, Independent Network will either arrange for another installer to carry out the work or will pay towards the amount of your deposit.
The 8 Independent Network Customer Promises
We provide a ten-year insurance-backed guarantee on every IN registered installation ...assuring you of complete peace of mind from the moment you request your guarantee
Every installer and surveyor are trained to independent network strict standards ...ensuring every installation is up to Independent Network specification
Every uPVC frame in an in registered installation is manufactured by an approved in member ...assuring you an unbroken chain of quality from factory to your home
Every employee who visits you must carry a current IN identity card, with photograph ...so you can be sure they are who they say they are
Every customer receives a confidential customer satisfaction questionnaire...to make sure we get honest customer feedback that we can improve upon
Every IN registered installation complies with all building & fire regulations ...keeping you on the right side of the law
We have been vetted for financial stability before we were approved to join IN ...they make sure they trust us before we ask you to
Every uPVC frame in an in registered installation is made using quality VEKA profile ...your assurance of quality at the heart of every frame
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