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Customer Reviews

Don't just take our word for it, our clients say it better than we ever could!

Angela Webster
10th Jun 2024
Amazing service from start to finish from Urban Windows. Preferred to use a local company rather than the big companies as if there are any problems (which there isn’t) Urban will deal with it quickly and efficiently, in a friendly manner rather than brushing you off. Can’t speak highly enough this company.
Paul Mahoney
27th May 2024
We had double glazing replaced which was 20 years old. The work took a week as we had a veranda fitted as well by their sister company. Because we believe in hiring local businesses to complete work Urban was the first name in the frame. Any snags we had were completed very quickly and to our satisfaction.
Marina Tattersall
21st May 2024
Excellent service and windows at a very competitive price. Can highly recommend them.
John Mather
17th May 2024
Adrian was great and understood our requirements. We visited the showroom and where able to see the products we were considering which was great.

The quality of the products are excellent and really look good. The installation did throw up a few snags, but everything was sorted promptly and to our satisfaction.

John and Sue Mather
March 2024
Neil Arnold
16th May 2024
Excellent service from initial consultation/survey/installation.
9th May 2024
A replacement front door was fitted.

The work was carried out efficiently and has improved the look of the house.

Everyone we have dealt with has been friendly, courteous and helpful.

The written communication deserves a special mention for being very well composed, grammatically correct and very clear. It was a pleasure to receive and read properly composed business communication.
Andy Warwick
9th May 2024
Installed three bedroom windows with internal blinds, saving space in the window and meaning we don't have to clean the blinds. Initial contact was great, listened to what we wanted and suggested solutions that all sides were happy with. Installation was on time and, despite issues with lintels above two windows we were warned about and worked around, final results look great and would recommend.
2nd May 2024
The initial consultation with Adrian was simple and relaxed. Installation was organised in a good time frame, the sales team were efficient with their communication. The fitters were friendly and professional, completed the job in good time and left no mess behind.
2nd May 2024
12 windoes and 1 door replaced. Work completed on budget and on time. There were a couple of niggles but rectified without issue.
Carol Roberts
1st May 2024
We are really happy with our conservatory roof. All the staff are really helpful and friendly.Urban have been professional from start to finish. Highly recommend
1st May 2024
Fitted windows and door on time, to agreed schedule and budget. The fitters were very polite, and thorough in their work.
Andrew Allin
15th Mar 2024
The installation of windows was very efficient and professional,the lads were great too, cleaned up after themselves as if they had not been there. Thanks urban window's
Mr Andrew Campuzano
5th Mar 2024
I had all the windows replaced in my house in 4 days. I love the windows, they look great and most importantly the house it so much warmer. Great team and would highly recommend them.
Mrs Alison Brannick
27th Feb 2024
Very good service from start to finish
Mrs Guy
27th Feb 2024
Very pleased with the work and the workmen. Would recommend to anyone. No problems at all.
Mr Thompson
21st Feb 2024
We had windows replaced and French doors installed. Adrian took a lot of trouble to ensure wewould get what we wanted. The installers were efficient, considerate and pleasant, and did an excellent job. They themselves noticed a colour discrepancy in a panel below the living room window and arranged to replace it. Veryy happy with the results.
Robert Spencer
20th Feb 2024
We recently had 3 windows and a new front door fitted by Urban Windows. The experience from initial enquiry to completion was great. It was so refreshing not to be greeted with the usual sales pitch, but friendly helpful guidance and expert advice from Adrian, discussing the product options and process.
Mr Andy Coward
1st Feb 2024
From our initial contact to the finished installation Urban Windows proved they have confidence in their products and their workforce. The ethos of the company was clear to see when we visited the factory and also when the installation team arrived early on the first day of installation until they had completed the installation. Their attention to detail is exceptional.
Mr Robert Spencer
19th Jan 2024
We had 3 bedroom windows and a new front door installed by Urban Windows. Great first impression. We liked the look of the products and Adrian was excellent in guiding us on what they could offer. No pushy sales... just excellent knowledge and advice. Installation completed to an excellent standard and left us very tidy. Very are very happy with result and at a good price too.
Mr Andy Warwick
11th Jan 2024
Urban Windows supplied and fit patio door with internal blinds, and additional window, in our new loft conversion. Price was competitive, fitting was on time and done well, and minor issue with broken blind track was fixed promptly with no issue as soon as possible after public holidays for Xmas period. Hardware is good quality, and fitters and other members of staff were polite and efficient.
David Harris
10th Jan 2024
Replace and install a new front door. Good showroom and survey experience.
Mr Jim Kupranec
10th Jan 2024
Removed old door and disposal. No problems with estimation, installation and aftercare (they did have to come back to change the door as there was a mark on the outer side which could not be removed) Excellent service and communications throughout. We were impressed by the whole service we received from enquiry to completion
Jacqueline Griffiths
9th Jan 2024
Installation of new front door and side panel , bespoke colour match. Reasonable quotation for high specification product. Work carried out in timely manner and we were kept informed at all stages of the order and installation process. very happy with the service throughout from quotation, survey, ordering and fitting.
Andy Warwick
21st Dec 2023
We were looking for a new patio door and window for our in-progress loft conversion, and having done our research decided we wanted some 'in-window' blinds. Turns out they aren't that common, so reached out to a number of potential suppliers. Urban Windows were the only ones to respond quickly, fully and made us comfortable from the start. Prices were good, and they worked with us and the loft installers to deliver and fit on a day that suited us. Was a challenging fit, as the loft installers hadn't removed a brace correctly, so the hole wasn't the right size, but got that sorted and the door and window (which were exactly the right size) were fitted that day. Very happy with the result, and the blinds look great. Door locks are top-notch. When the loft conversion is done, and savings re-filled, we plan to replace some other aging windows, so will be coming to Urban again.
Tony Creamer
8th Nov 2023
We liked Adrian from the start, he was polite professional and not pushy.

Adrian was upfront and honest.

We were pleased with the price and the product.

The 2 guys who fitted the windows were competent and detailed as well as respectful to our property.
Mandy Brown
1st Nov 2023
Very courteous and professional throughout from measuring to fitting. Would recommend and use again. Good value, competitive pricing.
Mr & Mrs Nicholls
12th Oct 2023
Complete renewal of all Windows & Doors. Work was completed to the agreed budget & schedule. We chose this company due to the excellent sales person we spoke to and the style of windows and doors on display. On any minor issues these were rectified quickly and efficiently. Any contact with the company was dealt with pleasantly and efficiently.
Mandy Brown
30th Sep 2023
The team at Urban Windows were everything you could wish for from the first appointment to fitting. Great office staff for support and very hardworking fitters provided an excellent finish. Would happily use again.
Ms L Lowe
9th Aug 2023
Fast and fantastic installation other than a bit of post touch up work to the paint everything is great and no issues.
Mr & Mrs Kerry
5th Apr 2023
We had 2 Doors and 1 Window installed by Urban Windows, Doors and Conservatories which they completed on schedule at the agreed price. From start to finish we had a very good experience with all the people who dealt with us, we found everyone polite, professional and friendly. We were impressed by the quality of the composite doors and window plus the installation and would definitely recommend Urban Windows, Doors and Conservatories in the future.
Mr & Mrs Jones
1st Mar 2023
Replaced rear door, fast and efficient service. 1st class fitter
Charlotte Horton
21st Feb 2023
Super, thorough service from start to finish. Would highly recommend.
Audra Greatorex
13th Nov 2022
Excellent product and price and the service was outstanding. I called into the showroom in Clay Cross to have a look at their product range and to see what their time frame was to get 2 windows made. I dealt with Billy and he talked me through the different window types, openings and legal requirements etc. Very knowledgeable, very friendly and not at all pushy. I decided straight away to buy from him but explained my situation and that I really needed them urgently for my Dad. I fully expected it to take weeks as I know how busy all the trades are at the moment and some places aren't even interested with the small jobs. Billy didn't make any promises but said that he would do his 'very best' to have them to me by the end of the following week. He called and emailed over the few days to keep me in the loop with time frames and sure enough I got a call the next Thursday to say they were ready. They were delivered first thing the Friday morning exactly when he said they would be. I only spoke briefly with 3 other staff members besides Billy but each one was equally as helpful and friendly and I cannot recommend them highly enough.
Wynne McDermott
6th Oct 2022
What a great company. How refreshing to have such lovely people enjoying their jobs. From start to finish I've been well informed about the installation. The fitters arrived on time and totally respectful of our home.They did a brilliant job with such attention to detail. My door and windows look fab. I'm so pleased with the quality.
14th Sep 2022
Firstly, the staff were fab. Surveyor checked out the situation. All details logged like position of letterbox, colour of handles, open in or out etc. Huge choice of door colour and glass. My house was built in the 70s so chose glass depicting 70s style. Door opens and closes sooo smoothly. I love it! V reasonably priced too. Great showroom on my doorstep. Visit them today folks!! See Billy
Peter Wilson
1st Aug 2022
Good service on time exactly as I ordered can not fault will use again
Gary Simpson
22nd Jul 2022
Cant fault these guys at all, they've been extremely helpful to us, very competitive on price, high quality products & realistic deadlines on delivery.
Brenda Adams
16th Jul 2022
Having recently moved into a new home, I contacted Urban Windows to provide a quote for 2 new composite doors and a replacement kitchen window.

I was very happy with the quote I received and I can’t fault the service I got at any stage. I never felt pressured before committing to the work and once I gave the go ahead the fitting team were pleasant, helpful and completed the job to a very high standard.

I’m especially pleased with my fabulous new composite doors, which have transformed the look of my home and made me feel much more secure.

I wouldn’t hesitate to recommend Urban Windows to anyone, or to use them again myself in the future.
Mel Kitson
30th Jun 2022
Having decided to have our windows replaced I got a few quotes and urban windows came out on top for price being quite a lot cheaper. Everybody we dealt with along the way where lovely and very professional. It didn’t take long to get an appointment to fit my windows and I am extremely happy with the final results. I would highly recommend urban windows.